Service and Support

TRI-STAR Telecommunications offers complete support and maintenance services for small to enterprise companies. TRI-STAR has been an Octel and Avaya Distributor since 1996, with a large inventory of OEM parts. Below are some of the reasons our clients come to TRI-STAR for service and support:

• Warranty - Our warranty comes with a 100% guarantee and Advanced Replacement
• Inventory - Largest in North America
• Tech Support - Programming, features and troubleshooting
• Equipment repair and refurbishment services
• Shipping - We can ship as late as 7:00pm EST, you get the order the next morning

OCTEL MAINTENANCE
TRI-STAR Telecommunications also offers Maintenance Agreements providing our customers another area to save on daily expenses. A TRI-STAR Maintenance Agreement provides security in knowing the telephony system is covered for failures. Many reasons clients come to TRI-STAR for maintenance on their systems are:

• 24 Hour, 7 Day Service
• Replacement assemblies in stock
• Real time Remote Alarm Monitoring
• Comprehensive spare parts provisioning, customized to support the unique requirements of each system
• Dedicated onsite technicians (when required)
• Disaster recovery
• Remote System Administration
• Database administration for Moves, Adds and Changes
• "Crash/Spares Kits"