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Communication Manager is Avaya’s flagship IP Telephony software platform. It contains robust call processing capabilities, advanced workforce productivity and mobility features, built-in conferencing and contact center applications, and support for a variety of wired and wireless end-user communications devices. It delivers over 700 individual features that can be used in a variety of ways to make employees more productive, processes more intelligent and customers more satisfied. Communication Manager supports industry standard protocols such as Session Initiation Protocol (SIP) to ensure compatibility with multiple vendors’ IP network infrastructure, communications devices and application software. It offers a variety of high-availability and security features to ensure business continuity under adverse conditions. It uses an extensive set of management tools that simplify deployment and ongoing maintenance of the telephony infrastructure in enterprises with many locations. Communication Manager can be delivered across a variety of Avaya server and media gateway platforms to meet the diverse requirements of small to larger enterprises. Server platforms range from the S8300, with capacity for up to 450 users, to the S8500, with capability for up to 2400 users, to the S8730 server pair, with capacity for as many as 36,000 users. A variety of gateways are offered; some which serve the needs of branch offices (G250, G350, G450, IG550) and others which serve the needs of campus environments (G650, G450). All support a multitude of network interfaces and multi-level survivability options that help mitigate concerns around business continuity.
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