The term 'unified communications' is not new to the telecom sector it's the natural result of the massive proliferation of different communications methods over the past fifty years; an equal and opposite reaction that has the purpose of bringing all of those disparate methods back under one umbrella. At TRI-STAR Telecommunications, we know from years of firsthand experience just how frustrated our clients have been at some of the strange gaps and even stranger overlaps in communications methods just in the past few years.
Sometime in the early 1970s, there was a tipping point in the communications industry. Dozens of proprietary systems of information technology coexisted but didn't interact the telephone land lines, computer tapes, newspapers, and massive filing rooms, to name a few. Long-distance phone calls required a network operator's intervention to connect, meetings were universally face-to-face and often required long flights to the main branch of your business, and hard copy was the name of the game. Then, some scientists trying to improve productivity and communication between laboratories began building the internet.
Today, the information technology scene is even worse. Cell phones, video cameras, ebook readers, tablet PCs, personal data assistants, fax machines, voicemail and dozens of other pools of information all coexist alongside all of the old forms of communication, but relatively few of them can talk to each other. This has caused the resurgence of a unified communications solution as a goal and a standard to work by.
In , companies deploy powerful document management software to enhance productivity by going paperless but that single step has opened up a new tipping point; one that involves a condensation of the many pools of information back into a small group of formats. Unified office communications server technology combines OCR, voice recognition software, and a variety of translators between digital formations to convert with ease text into audio or vice versa, and make any of it available to any number of outputs at any time. Suddenly, you can read your voicemail on your iPad, or listen to your fax messages on your Bluetooth headset.
Add to that the powerful influence of The Cloud the advent of powerful, free technologies that are available from the Internet and host your information on the same medium. Unified Communications has seen the advent of online storage of resources, enabling you to have complete access of all of your messages, regardless of format, from any Internet-enabled port in the world.
At TRI-STAR Telecommunications, we are at the crest of that wave, offering Esnatech Office-LinX Unified Communications platforms to help our clients achieve the ultimate goal of single-pool information and telecommunications. The ubiquitous access to communications applications of all kinds combined with the reduction in overall communications costs makes the Office-LinX Unified Communications software from TRI-STAR Telecommunications the definitive future of business communications solutions.
To learn more about how Unified Communications solutions can help your business, call us at (800) 211-6200.