An Inside Look At Business Telephone System Mechanics
It doesn't matter if you're one of a thousand cubicle gophers or you're the CEO, the telephone system at your office is a far cry from the simplistic phone sets you've got at home. The basic functional requirements of a business telephone system are much greater than anything you would need at home, and in recent years, the technology underlying even the simplest of business phone setups has changed profoundly.
New business phones come in three basic flavors, all available through TRI-STAR Telecommunications: corporate telecommunications systems, VoIP systems, and the cutting-edge DECT.
Corporate Communications Systems
Corporate communications systems were introduced decades ago by Octel. Octel still makes some of the best corporate telephone equipment available today. Typically referred to as 'voicemail' systems, corporate communications boxes can accept dozens to hundreds of incoming calls at once while simultaneously allowing any number of employees to access their voicemail extension and reply to, forward, and organize messages as they see fit while doing so.
Corporate telephone systems and services tend to be centered around three basic goals: automating as much of the incoming call process as possible (i.e. collecting information and directing the call while still in the automated portion of the call), providing as much control to the corporation as possible, and creating a redundant system with as little downtime and as little chance of losing a message as possible. They tend to be priced a bit higher than other phone systems, but they're very worthwhile if you need a telephone network that can support significant volumes of calls coming through your business.
VoIP Telephone Systems
A VoIP telephone system is essentially a phone that uses your internet connection rather than a traditional phone line. A VoIP system uses a CODEC (a coder/decoder) to very quickly translate your voice into code, send that code to another phone, and then decode it and play it back out of the other code's speaker. All this is done with a delay so slight it's almost impossible to distinguish from talking on a normal phone line.
VoIP systems generally tend to be less expensive than corporate phone systems, and they offer remarkable flexibility that a growing business can easily take advantage of. These features make them ideal phone systems for small business. The one drawback of VoIP telephone systems is their dependence on an internet connection. This means a dependence on having electricity, which traditional phone lines can work without.
Digital Enhanced Cordless Telephony (DECT)
DECT is a fresh new cordless telephone system that is just starting to make regular appearances around the world. DECT is an interoperable platformin other words, it works with traditional phone lines, VoIP, mobile phone networks, and more. DECT is expensive and still under development in many ways, but it's a very powerful and comprehensive system for any business.
Whatever the communication needs of your business, a TRI-STAR Telecommunications representative can help you find the solution. Get in touch with us today at (800) 211-6200 and find the telephone system that is right for your business!