Octel Service and Support Guidelines
TRI-STAR Telecommunications offers complete support and maintenance services for small to enterprise companies. If a power supply or disk drive fails it can be critical and shopping for a trusted Octel distributor can take time and replacement parts for older systems can be hard to find. TRI-STAR has been an Octel Distributor since 1996, with a large inventory of OEM parts. Below are some of the reasons our clients come to TRI-STAR for service and support:
- Warranty - Our warranty comes with a 100% guarantee and Advanced Replacement
- Inventory - Largest in North America
- Tech Support - Programming, features and troubleshooting
- Equipment repair and refurbishment services
- Shipping - We can ship as late as 7:00pm EST, you get the order the next morning
OCTEL MAINTENANCE
TRI-STAR Telecommunications also offers Maintenance Agreements providing our customers another area to save on daily expenses. A TRI-STAR Maintenance Agreement provides security in knowing the telephony system is covered for failures. Many reasons clients come to TRI-STAR for maintenance on their systems are:
- 24 Hour, 7 Day Service
- Replacement assemblies in stock
- Real time Remote Alarm Monitoring
- Comprehensive spare parts provisioning, customized to support the unique requirements of each system
- Dedicated onsite technicians (when required)
- Disaster recovery
- Remote System Administration
- Database administration for Moves, Adds and Changes
- "Crash/Spares Kits"